Delivery and returns
The Vanda Orchids that are ordered the week before are harvested every Monday. On Tuesday, all orders are then transferred to the postal services, to be shipped from the Netherlands all over the world. Depending on the country you live in, delivery will take 1-8 business days.
Due to the current situation surrounding the Coronavirus, many parcels are shipped above average. It may be that our carrier takes longer than usual to deliver your order. In general, however, this is rare.
If you want to return your order for any reason, you can do so up to 14 days after receipt. If you are not satisfied with the order, please let us know so that we can hopefully offer a suitable solution. We will ensure that the purchase amount is in your account no later than 14 days after receipt of the return shipment.
Easy return in 3 steps
1) Get in touch with us. We will personally help you return the order.
2) Send your order to the address provided, with a Track-and-Trace code. Also include the return form that will be sent to us in the package.
3) Receive the purchase amount back on your account.