Below you will find the most frequently asked questions from our customers.
Is your question not included? Do not hesitate to contact us. We are happy to answer your question.
What are Vanda Orchids?
Vanda Orchids have their origin in Asia, but today they are only grown in the Netherlands. It is the most special orchid in the world. The Vanda Orchid only lives on air and water. Here you can read how to take good care of him, so that you can enjoy your Vanda Orchid for a long time.
When can I expect my order?
The Vanda Orchids that are ordered the week before are harvested every Monday. On Tuesday, all orders are then transferred to the postal services, to be shipped from the Netherlands all over the world. Depending on the country you live in, delivery will take 1-8 business days.
I have not yet received my package while the indicated delivery time is over. What can I do?
Almost all our orders arrive at our customers within the delivered delivery time. If your order is still not delivered 3 days after the delivered delivery time, please contact us. We will immediately start working for you to find out why your order has been delayed.
Can I return my order without reason?
This can be done within 14 days of receipt. More information about our simple return process can be found here.
Which carrier do you work with?
Your order will be delivered by DPD and PostNL. If you order from outside Europe, chances are that the delivery will be outsourced to a local delivery company.